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"From the first
contact with the customer to invoicing and after sales service we need to
make sure that our customers feel good about their experience with us and
that we not only meet their expectations but exceed them" John
Whalley – Managing Director.
From the moment of first contact our
quality systems operate to provide a level of confidence and satisfaction
that we are all proud of.
Initial Contact - ISO BSI
- Office and Showroom Procedures-
all conform to our own quality system approved by BSI and ISO
9002. This covers the first point of contact and provides a
traceable record of all contacts through to final completion of
order
Manufacture - BSI
- The manufacturing process- Conforms to
the full BSI specification for manufacture, and all our products
come with a full guarantee and warranty
Installation- Fensa
- Installation is fully conformant to the latest
requirements FENSA
stands for the Fenestration Self-Assessment Scheme. It
has been set up by the Glass
and Glazing Federation (GGF), with Government approval,
in response to the new Building Regulations for England and
Wales
From 1 April 2002, all replacement
glazing in dwellings will come within the scope of the
Building Regulations. From then on, anyone who installs
replacement windows or doors will have to comply with
improved thermal performance standards.
More Details
After Care Warranties
- Quality Assured, Our aim is to provide the highest quality
of Insurance Backed Warranty in terms of both cover and cost. We
have achieved our aim and can today boast the widest insurance
cover available on the British insurance market.
Quality assured
- SECURITY -
All opening windows are supplied with a high security shoot-bolt
locking system operated by a ‘push to open’ key locking handle.
The fitting of high security hardware ensure that our windows provide excellent security
against unlawful entry
Quality assured
- GUARANTEE –
All products fitted by us are covered with a 10 year
guarantee – even after that, if any problem arises, large or small,
we’re here to make sure it’s sorted out
‘We believe that Future Homes’ quality culture is leading the field
in our industry. If anyone, whether they be a customer, supplier,
governing body, or member of the general public believes we can improve
please call me personally – I promise to listen and take good notice of
good suggestions’…….John Whalley – Managing Director
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 ISO 9002
FM53639
BS 7412
Licence No. KM 52065 |
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